Refund Policy
Refund Policy
At Leah Marie Designs, we take pride in the quality of our handcrafted jewelry and want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 15 days from the date of delivery to return your item for a full refund.
- Non-Returnable Items: Custom orders and sale items are final and cannot be returned.
Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Shipping Costs: Please note that original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Exchanges
- Availability: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at leahnolen.lmd@gmail.com to arrange the exchange.
Return Shipping
- Responsibility: You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our refund policy, please contact us at leahnolen.lmd@gmail.com. We’re here to assist you!